Support

Write to hello@trnlog.app about anything: a problem, a question about your plan, billing, or your data. A person reads every message and replies by email, usually within two business days. Include the email address on your account, and for a problem, what you tapped and what you saw.

Account and sign-in

• Forgot your password: on the sign-in page, choose “Forgot password?” and follow the link we email you.
• No confirmation email: check spam, then sign in again to send a new one. Still nothing after a few minutes? Write to us.
• On a new phone: sign in with the same email. Your training is stored in your account, not on the phone.

Logging and syncing

• Sets are saved on your phone first, so logging works with no signal. They sync on their own when you are back online; the header shows when something is still waiting.
• If a workout seems missing on another device, open TRN/LOG on the phone you logged it on while connected, and let it sync.

Subscription and billing

• New accounts get a 14-day free trial, with no card needed.
• Manage or cancel your plan in Settings → Account and data. Payments are handled by Polar, our merchant of record.
• Charged by mistake? Write to us within 14 days, as the terms explain.

Your data

• Export: Settings → Account and data downloads every set you have logged, and your weigh-ins and measurements, as CSV files. Free, on every plan.
• Delete: Settings → Account and data → Delete account removes your account and all your training data.
• How we handle your data is in the privacy policy.

ChatGPT and Claude

TRN/LOG can connect to ChatGPT, Claude and other assistants that support MCP connectors, so you can ask about your plan, your week and your progress in a chat.

• Connect: add TRN/LOG from the assistant’s app or connector directory, sign in with your TRN/LOG account, and approve access.
• What it can do: read your profile, current block, the day’s plan, weekly sets per muscle, recent workouts and exercise history. It is read-only: it cannot log, change or delete anything, and the weights it reports are the app’s own.
• Disconnect: Settings → Account and data → Connected assistants → Disconnect ends its access at once. You can also remove it from the assistant’s settings.
• Needs an active plan: the connector works during your trial and on a paid plan.

Emails

The weekly summary can come by push, email, both or not at all: choose in Settings → Account and data. Every summary email also has an unsubscribe link at the bottom.

Contact

Support: hello@trnlog.app. Privacy requests: privacy@trnlog.app. TRN/LOG is run by David Pastor, Costa Rica.